Stay policies

How every stay works

This is the written notice of our care policies that every owner gets before a dog's first stay. We send a copy with each booking confirmation. Questions about anything here? Ask at the meet-and-greet.

Last updated .

Pickup and drop-off

Lucas picks your dog up at your home and brings them back to your home. We don't do handoffs at the house where the dogs stay.

Handoff hours8:00 am to 7:00 pm, every day
SchedulingWe agree on a pickup and return window when you book, and text when we're on the way.
Late changesTell us as early as you can. We'll fit a new time if the day's schedule allows.

Who is home

HostLucas, who lives in the home.
OvernightAn adult is in the house every night, all night.
DaytimeSomeone is home most of the day. Dogs are never left alone for more than 4 hours.
Group sizeSix dogs in the home at most: Naya, the resident dog, and up to five guests. Daycare dogs count toward the five.

Where dogs sleep

  • Every dog sleeps inside the house.
  • Each dog has their own bed or crate space, at least big enough to stand, turn around and lie down stretched out.
  • Dogs that don't share well sleep apart from the group.
  • Your dog's own bed or crate is welcome.

Check-in routine

  1. At pickup we confirm your dates, your phone number, an emergency contact and your vet.
  2. We go over feeding amounts, medications and any changes since the last stay.
  3. We check that vaccine records are on file and current.
  4. We do a quick look-over of your dog: coat, skin, eyes, ears, and any limp or soreness, so we both know how they started the stay.
  5. New dogs meet the group slowly, one dog at a time, in the yard.

Daily schedule

7:00 amWake up, potty, breakfast
8:30 amYard time
10:00 amDog park trip
12:00 pmRest indoors
4:00 pmWalk or yard play
6:00 pmDinner and evening medications
10:00 pmLast potty, lights out

Dogs have fresh water at all times. Dogs that shouldn't go to the park (very young, very old, recovering, or not good with unfamiliar dogs) get a walk instead. You tell us at check-in.

Health requirements

  • Current rabies, DHPP and Bordetella vaccines, with records from your vet.
  • Current flea and tick prevention.
  • No vomiting, diarrhea, coughing or other signs of illness in the 7 days before the stay.
  • Spayed or neutered if over 7 months old. No dogs in heat.

Illness and isolation

The home has a separate room for a dog who becomes sick or needs to rest away from the group. If your dog shows signs of illness, they move there right away and we call you. If another dog in the group gets sick during your dog's stay, we tell you.

Emergencies

  • We call you first, then your emergency contact.
  • If your dog needs care, we take them to your vet during open hours, or to the nearest 24-hour emergency vet.
  • If we can't reach you, we follow the vet's advice to keep your dog safe. You pay the vet costs.
  • We tell you the same day about any injury, fight, escape attempt or illness, however small.

Food and medication

  • Each dog eats their own food, in their own bowl, apart from the others.
  • Medications are given exactly as you write them down, and logged.
  • If you run short on food, we buy the same brand and add the cost to your bill.

What to pack

  • Food for every day of the stay, plus one extra day.
  • Medications in their original containers, with written instructions.
  • A collar with ID tags, and a leash.
  • A bed, blanket or toy from home, if your dog has a favorite.

Booking and payment

Price$100 per dog, per night, all-in.
Holiday rate$120 per night with a three-night minimum, Thanksgiving week (Nov 23 to 29) and Dec 19 to Jan 3.
PaymentBy card, once the stay is confirmed.
CancellationsFree up to 7 days before check-in. Holiday stays: free up to 14 days before.

Before the first stay, we ask you to confirm in writing that you've read these policies. Replying "I've read the stay policies" to your booking confirmation is enough.